1. Bring your 2016 Season Pass voucher to the Darien Lake Season Pass Processing Office, located in front of the turnstiles to the right of the main gate, during normal operating hours to activate your pass (see park schedule here.)
2. Get in line to have your picture taken and receive your Season Pass card.
3. Pick up your FREE benefits before entering the park!
Darien Lake Season Passes are your best entertainment value! Have questions about your 2016 Season Pass? Check the sections below for possible answers!
What is BNPL?
BNPL stands for “Buy Now, Pay Later.” BNPL is a promotion that allows you to purchase as many Season Passes as you would like, without owing anything until February 1, 2016! On this date, your credit card entered into the system at purchase will be charged in full. Up until that point, you may pay in full at any time by visiting: darienlake.com/payments. Please note, the BNPL program has expired for 2016 Season Passes as of January 3, 2016. We offer the PlayAway payment plan from January 4th – March 4th (see below.)
What is PlayAway?
PlayAway is a promotion that allows you to layaway your Season Passes, and pay in three equal, monthly installments. Each month, your credit card entered at purchase will be charged $21.66 per pass ordered. This program is active until March 4, 2016, and all purchases must be paid in full by May 7, 2016.
Will my Season Pass be good for admission to SplashTown at Darien Lake?
Yes, all 2016 tickets, Season Passes, and accommodations stays include admission to both the theme and water park.
Can my Season Passes be used at Six Flags Theme Parks?
No. Passes may not be used at Six Flags Theme Parks during the 2016 season.
Can my Season Passes be used at Premier Parks, LLC properties?
Yes, you may use your 2016 Darien Lake Season Pass at the following Premier Parks properties: Clementon Amusement Park (NJ), Nashville Shores (TN), Frontier City (OK), Rapids Water Park (FL), Wet & Wild Hawaii (HI), Wet & Wild Palm Springs (CA), Wet & Wild Phoenix (AZ), Wet & Wild Splashtown (TX), White Water Bay (OK), and Las Vegas Splashtown (NV). Please contact the aforementioned parks directly for hours of operation and how to use Season Pass for entry.
I am divorced and want duplicate Season Passes for my children - one set for me, and one set for my ex. Can I do this?
Unfortunately, due to processing difficulties, duplicate passes cannot be produced, as the system would void out the first set. Guests are encouraged to share or purchase a second set of passes to alleviate ownership issues.
Does my entire family need to process their Season Passes at the same time?
No. Vouchers can be separated individually and processed at different times.
I lost my Season Pass. What can I do?
Replacement cards may be printed in Guest Relations for $15/pass.
I lost my Season Pass voucher. What can I do?
If you purchased your vouchers online, you may re-print your vouchers by revisiting your confirmation email. If you need further assistance, please contact Accesso Marketing at 407-956-3549. Season Pass vouchers purchased at Tops are treated like cash and are non-refundable and not replaceable.
Can I get my picture on my Season Pass?
Due to our new park systems, cards no longer have pictures on them. These cards allow for quicker processing and easier entry. You will still need your picture taken during processing, as your photo will appear on the front gate iPad monitors. This prevents theft and someone else from using your Season Pass.
I purchased my Season Passes online and have not received my vouchers yet. What should I do?
When you order online, you must select either “print at home,” “mobile,” or a shipping service option. Vouchers to be printed or viewed on mobile will be received via confirmation email shortly after your purchase is paid in full. Orders that are to be shipped will be received approximately 14 days after the order is placed. If you still need assistance, please call Accesso Marketing at 407-956-3549.
When can I get my Season Pass processed?
Before the season begins, you may come to the Administration building at the park to process your Season Pass. However, you will not receive your benefits (coupon book, souvenir mug, and tickets) until your first visit to the park. You will only be able to receive those items once the park is operating. When the park opens for the season, the Season Pass Processing Office opens an hour before the park and closes two hours prior to park closing. If it is closed upon your arrival to the park, please go directly to Guest Relations for assistance.
How do I receive my FREE souvenir mug, FREE coupon book, and FREE tickets?
You must visit the park and process your pass on or before Monday, May 30, 2016 in order to receive your FREE benefits.
When are my Bring-A-Friend passes valid, and how many will I receive?
If you visit the park and process your pass on or before Monday, May 30, 2016, you will receive three tickets – one (1) good any day during the 2016 season, and two (2) good any Sunday-Thursday in June, July, or August in 2016. If you visit the park and process your pass after Monday, May 30th, you will only receive the two tickets good on select days
Can I use all of my Bring-A-Friend tickets at once?
Yes, you may use all of your tickets at once, if they are all valid.
What kind of ticketing discounts do I receive as a Season Pass holder?
You will receive access to purchasing Wild Card Week tickets, which are only available to Season Pass holders, and are $19.99 each, on select weeks during the season. During Wild Card Weeks, you may show your Season Pass at any ticket booth and purchase up to four (4) tickets at this price, per Season Pass holder, per day.
Is every Season Pass holder eligible for pre-sale concert tickets to 2016 Live Nation shows at the Darien Lake Performing Arts Center?
Yes, every Season Pass holder will receive an email regarding pre-sale ticket offers for select shows prior to the pre-sale date. Season Pass holders will be sent a promotion code to use to purchase tickets. However, tickets are limited and are first-come, first-served. Furthermore, only select 2016 shows will offer pre-sale opportunities.
At what age must I purchase a Season Pass for my child?
All children three-and-up must have a Season Pass to enter the park. Children two-and-under are FREE!
How much is a children’s Season Pass?
All Season Passes are the same price, as there are many rides, shows, and attractions to excite guests of all ages!
I lost my souvenir mug. What can I do?
You may report a lost or stolen souvenir mug to Guest Relations, and a replacement mug will be offered to you at a discounted rate.
My souvenir mug is broken, or it melted in the dishwasher. What can I do?
You may bring your broken or melted mug to Guest Relations, and a replacement mug will be offered to you when you return your other one.
I’m not receiving Season Pass emails. How can I be put on the list?
We may have had trouble retrieving your email from the Season Pass voucher that was processed. You can sign up for Season Pass emails by clicking HERE. Simply fill in the requested criteria, and select the “Season Pass” checkbox at the bottom.
Do I receive a parking vehicle decal for FREE parking?
Season Passes that come with FREE parking will have “parking” listed right on the Season Pass card. You will not need a decal this season. Therefore, you may bring any car, as long as you have your pass with you.
What is the Season Pass Meal Plan?
The Season Pass Meal Plan can only be used by Season Pass holders, and can be purchased when you purchase your Season Pass or at a later date. It allows you to receive one meal per daily visit from a selected list of meals that are available in the park. This Meal Plan does not include drinks, souvenir mugs, snacks, etc. If you visit the Meal Plan web page HERE or the online store, you will see a list of meals that are available, and more information about this premium Season Pass option.
Is it more expensive for the Season Pass Meal Plan?
Yes, the Season Pass Meal Plan is always double the price of the current Season Pass price. For example, if the Season Pass is $64.99, the Meal Plan is an additional $64.99. The final total would be $129.98 + tax.
How do I add a Meal Plan at a later date?
You may visit the online store at any time and select “Meal Plan ONLY.” When the park is open, you may visit any ticket booth or Guest Relations to add to your pass, as well.
How will the food stands know I am a Season Pass Meal Plan holder?
Your Season Pass will list “Meal Plan” right on the card.
Can I share my Meal Plan with others?
No, you may not share Season Pass cards or Meal Plans with anyone else. Your picture will appear on the iPad letting the food service staff know who is eligible to use the card.
Does my Season Pass include admission to events like Kingdom Bound and Harvest Festival?
Yes, your Season Pass admits you to Harvest Festival in the Fall. Season Pass holders can attend many things associated with Kingdom Bound, however, there are some separate events that must be paid for through Kingdom Bound. Please visit Kingdom Bound’s website for more information.
Is there a Halloween-themed event this season?
Unfortunately, no, there will not be a Halloween-themed event in 2016. The park will be closing at the end of September, and previous Halloween/late-Fall seasons have not been well-attended due to the unpredictability of weather. However, we’ll have Harvest Festival during the last two weekends of operation, which will feature live bands, food trucks, games, crafts, and more!
I missed the deadline to receive a FREE souvenir mug. Can I purchase one in the park?
Yes, you may purchase a refill souvenir mug in the park at most food stands. There are a few different options, and mugs range anywhere from $17.99 - $22.99 + tax.
I missed the deadline to receive FREE parking. Can I purchase season-long parking to add to my Season Pass?
Yes, you may purchase season-long parking at Guest Relations for $20 + tax.
I lost my coupon book. Can I have it replaced?
No, coupon books are not replaceable, as they include exclusive tickets and discounts for in-park purchases.
Does using my Season Pass provide me any discounts in the park?
Every Season Pass comes with a coupon book with multiple offers for lodging, food, retail, games, and attractions. These books are given exclusively to Season Pass holders. At times, other special offers will be emailed to Season Pass holders for use during your visit.
Do you have a text club? If so, how can I join?
Yes, we do! Please text “DARIEN” to 98500, and you will be asked to accept membership to the text club. Once you complete this, you will receive every text message we send to our club.
Are there other add-on options for a Season Pass holder?
Yes, you may choose a season-long locker or season-long tube with your Season Pass that guarantees you use of a locker and/or a tube all season long.